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Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you placed your order It usually takes 1-3 business days to process your order. Once we've processed it, we can then ship it.

Shipping

Please note:

1. Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we're keeping all our customers safe. This may cause some delays in the dispatch and shipping time.

2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

3. What will happen if I refuse to accept my delivery?If the order is returned to us, once we have received it, we will refund 50% of your payment to you.

4. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.

5. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

Tracking Your Order

You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into RoseDreaming.com "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Note for taxes

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.

Contact us

If you have any further questions, please contact our customer services at service@rosedreaming.com.

You can return items within 30 days after delivery (No handling fee).

We have a friendly customer service, we are always here to serve you. All you need is to contact us, and describe the problem or the return reason along with your order number in your emails.

The product you want to send back should be in same condition as once it sent out and it should not be worn out or washed and the label should be attached.

We are responsible or partially responsible for all the following defective items within 30 days: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, and major difference between the photographed product and the product that you have received.

Do not accept any complaints and indemnities due to the wrong size by personal reason.

We can allow the return once we have received all information in point. The customer is responsible for the return shipping charges.

No exchange or return on promotional items.